<p>1. How do I place an order?</p>
<p>Ordering at 
    <strong><a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </a></strong> is easy. Placing your first order at&nbsp;
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong>? Please follow the below mentioned steps:</p>
<ul>
    <li>Just select the items you want to shop.</li>
    <li>Enter your shipping address.</li>
    <li>Enter your payment information and you are home.</li>
    <li>If you need any assistance, give us a call. We would love to take your order over phone. You may contact us on</li>
    <li class="ql-indent-1">Mobile: <a style="color:rgb(68,114,196);" href="tel:+919019105262">+91 90191 05262</a></li>
    <li class="ql-indent-1">Whatsapp : <a style="color:rgb(68,114,196);" href="https://api.whatsapp.com/send?phone=9019105262">+91 90191 05262</a></li>
    <li class="ql-indent-1">Land Line : <a style="color:rgb(68,114,196);" href="tel:+91(080)29902826">+91 (080) 2990 2826</a></li>

</ul>
<p>
    <strong>Call Timings:</strong> - 10:00 AM to 6.00 PM.</p>
<p>
    <strong>&nbsp;NOTE:</strong> Closed on Sundays and Other Government Holidays</p>
<p>2. Does <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> sell the products?</p>
<p>All the products on this website are sold by the suppliers registered with&nbsp;
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong> directly to the customers. 
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong> provides only the marketplace services to its customers and suppliers. 
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong> protects the interests of its buyers under buyer protection policy.</p>
<p>3. How will I know if order is placed successfully?</p>
<ul><li>Once your Order is successfully placed, you will receive a confirmation over e-mail and text message from 
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong>. This mail will have all the details related to your order.</li>
    <li>Order details can also be viewed at My Account &gt; Order history, if you have placed the order through your log in ID.</li>
</ul>
<p>&nbsp;4. How do I check the status of my order?</p>
<p>Our order status is updated to you via e-mails and SMS at every step. Once your order is&nbsp;placed you would receive a SMS and an e-mail with your order details. Once your order is dispatched you receive a SMS with your tracking details. Please check your spam and old SMS-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order, you would receive a special update from our end.</p>
<p>5. Can I place a bulk order for an item(s)?</p>
<p>Yes, we accept bulk orders, please place an order and we will call you on the number provided by you.</p>
<p>&nbsp;6. Can I add an item to my order after I have placed my order?</p>
<p>&nbsp;Unfortunately, no. However, you can simply place another order.</p>
<p>7. I tried placing order using my credit card but it isn't working. Can you help me place an order?</p>
<p>Yes, if your debit/credit card isn't working we can always take your order over phone. Do call us on</p>
<ul>
    <li>Mobile: <a style="color:rgb(68,114,196);" href="tel:+919019105262">+91 90191 05262</a></li>
    <li>Whatsapp : <a style="color:rgb(68,114,196);" href="https://api.whatsapp.com/send?phone=9019105262">+91 90191 05262</a></li>
    <li>Land Line : <a style="color:rgb(68,114,196);" href="tel:+91(080)29902826">+91 (080) 2990 2826</a></li>
</ul>
<p>
    <strong>&nbsp;&nbsp;&nbsp;&nbsp;Call Timings:</strong> - 9:30 AM to 7 PM.</p>
<p>
    <strong>&nbsp;&nbsp;&nbsp;&nbsp;NOTE:</strong> Closed on Sunday and Other Government Holiday</p>
<p>8. What should I do if I find my package opened or tampered with upon delivery?</p>
<p>
    <strong> <a style="color: rgb(68, 114, 196);" href="https://samsindusneeds.com/"> www.samsindusneeds.com</a> </strong> believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the window period. We will look at it immediately and get back to you.</p>
<p>9. Why did I receive a partial order?</p>
<p>&nbsp;We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!</p>
<p>The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.</p>
<p>10. My parcel was returned by your courier partner after 30 days delivery window time. Can you resent my order again?</p>
<p>We are very sorry to hear that you were unable to collect the parcel. Your previous order was returned by our Courier partner after keeping it for 30 days. All such returned orders are considered as “Cancelled” by our clients. In such cases, as per the policy, demurrage charges are applicable. We have deducted the charges and made the refund, if applicable to your wallet.</p>
<p>Please order your products again with a new order. The refunded amount, if applicable, will be adjusted against this new order and final amount payable will reflect in your order sheet. Please make the balance payment for us to process the order.</p>
<p>&nbsp;11. I am unable to find the product in the Web listing. How can I order it?</p>
<ul><li>We are very sorry to hear that. But do not worry. Please send us the following details by&nbsp;&nbsp;&nbsp;&nbsp;</li>
    <li>&nbsp;Mail to <a  style="color:rgb(68,114,196);" href = "mailto: support@samsindusneeds.com" >support@samsindusneeds.com</a></li>
    <li>Whatsapp to <a style="color:rgb(68,114,196);" href="whatsapp://send?text=Hello World!&phone=+919019105262">+91 90191 05262</a></li>
</ul>
<p>The details needed are:</p>
<ul><li>Clear and well-lit Image of the product – all four sides, Top and Bottom.</li>
    <li>Name of the Product, if available</li>
    <li>Brand Name</li>
    <li>Generic Term</li>
    <li>Use</li>
    <li>Quantity</li>
</ul>
<p>Once the product is in stock, we will intimate you following which you will have to create the Order after accessing your account and payment is made.</p>
<p>
    <strong>DECLARATION: </strong></p>
<ul><li>.The images in the listings are for representation purpose only and do not represent the Actual image of the products being Sold</li>
    <li>SAMS Industrial Needs has maintained maximum accuracy of the Size and Specifications for each and every Product, as per the data available in public domain. We will still advice you to cross-check the information with the latest Catalogues maintained by the Brands and their dealers, before making the purchase. We will not be held liable in event of any mismatch</li>
</ul>
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